Frequently Asked Questions

If your bid is the highest at the close of the auction, you are obligated to purchase the item and your payment method will be charged accordingly.

The Buyer's Premium is an additional fee of 6% of the final bid amount or RM 600.00, whichever is higher, that is added to the final purchase price.

No, bids cannot be retracted once placed. Please bid responsibly.

In the event of a tie, the earliest bid placed will be considered the winning bid.

You can track your bids and watch items in your account dashboard under the "My Bids" section.

Yes, our website is optimized for mobile use. You can participate in auctions using any device with internet access.

Refresh the page and ensure your internet connection is stable. Contact support if the issue persists.

If your account has been blocked from bidding, it is likely because you won a bid but did not make the payment within 7 days. All bids are binding on Watch Unify, and you are required to purchase any item you win. Multiple payment reminders are sent, and failure to submit payment results in bidding and buying privileges being revoked. To resolve this, check your Orders page under the ‘Unpaid’ tab for outstanding invoices. Even if orders are canceled, the Buyer Protection fee must still be paid. Payments by bank transfer may take up to 2 working days to process and restore bidding rights. For quicker processing, use the direct payment options available on our payment page. For more information, contact us.

To participate in Watch Unify auctions, register and become a Gold member. Upgrading to a Platinum membership requires identity card and credit card verification, enabling bid placement upon verification.

Canceling or withdrawing a bid is not possible on Watch Unify. Each bid is binding unless outbid. Auctions without meeting reserve prices are not concluded.

Platinum or Diamond membership, verified with identity and credit cards, is required to place bids. Ensure sufficient credit for a 6% or RM600 (higher) buyer premium. We advice the bidder to check credit availability before bidding.

Automatic Bid (Max Bid Setting): Set your maximum bid amount. The system places bids incrementally, ensuring you remain the highest bidder until your limit is reached. It’s a convenient way to bid without constant monitoring.

Auto bids reach maximum immediately due to: - Matching with another bidder’s auto bid. - Lower auto bid from another bidder. - No reserve price, starting at the initial bid.

Enter your maximum bid amount under 'Automatic bid' on the item's page.

Automatic bids can be increased but not lowered or cancelled once the bid has been placed.

Bidding stops, and you are notified. Place another bid manually or with a new auto bid limit.

Auto bid amounts are private and not visible to others.

No, all bids are final and cannot be cancelled.

Yes, you can set an auto bid even if you are the highest bidder.

To ensure fairness, the auction is extended by 3 minutes with each new bid.