How it Works | Frequently Asked Questions

What should I do if I encounter issues with the item upon delivery?

Contact the Consignor within the 7-day complaint period to resolve any issues with the item.

How will I know if I am the successful bidder?

Watch Unify will notify successful bidders via SMS and email. You will receive an email notification confirming your successful bid and instructions on how to proceed with payment and shipping.

How do I collect my purchased item?

The successful bidder must collect the purchased item within 14 days from the date of full payment, or arrange for shipping at their own cost.

What should I do if I receive a damaged item?

If you receive a damaged item, file a complaint with the consignor within the 7-day complaint period.

What if I have a complaint about the item I purchased?

You have 7 days upon receipt of the item to file a complaint with the consignor. Complaints filed after this period will not be entertained.

Can I get a refund if I am not satisfied with my purchase?

Refunds are not provided by Watch Unify. Any claims or legal recourse, including refunds, must be brought directly against the consignor.

What should I do if I encounter a problem during the registration process?

If you encounter a problem during registration, contact Watch Unify customer support for assistance.