Frequently Asked Questions
You can update your account information by logging into your account and navigating to the "Account Settings" section.
If you forget your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password.
To deactivate your account, contact our customer support team who will assist you with the process.
If you experience any technical difficulties, please contact our technical support team for assistance.
Currently, Watch Unify operates through its website, which is mobile-friendly. Stay tuned for updates regarding a mobile app.
You can opt-in for email notifications and alerts from your account settings to stay updated on auctions and other platform activities.
No, Watch Unify fully manages all auction processes. Please direct any questions or concerns to our customer support team. If you have any other questions or need further assistance, please contact our customer service team.
Username changes are not permitted once an account is created. Display names can be updated in your account settings.
Contact customer support to request permanent account deletion.
Auctions are scheduled regularly. Check our website or subscribe to notifications for upcoming auction dates.
You can bid on as many items as you like simultaneously, provided your credit card has enough credit and you have funds available to cover the purchases.
For any other inquiries or assistance, please reach out to our customer support team.
You can register as a bidder on Watch Unify by creating an account on our website. Simply click on the "Sign Up" or "Register" button and follow the prompts to complete your registration.
We accept payment via credit card, bank wire transfer, ACH payment, and cash (for in-person transactions). Additional options include Telegram Transfer for overseas transactions, subject to specific conditions.
No, bids placed on Watch Unify are binding. Please ensure that you intend to purchase the item before placing a bid.
You will receive notifications via email or on the website indicating if you are the highest bidder for an auction item.
To register for an auction, you need to create an account on our website. Once registered, you can participate in any of our live auctions.
There is no fee to register as a bidder. However, if you win an auction, a buyer’s premium may be added to the final sale price.
A buyer’s premium is an additional fee charged on top of the hammer price. This fee is a percentage of the final bid amount and is specified in the auction terms.
Yes, you can place absentee bids before the live auction begins. These bids will be executed by the auctioneer on your behalf during the live auction.
If your bid is successful, you will receive a confirmation email with the details of your purchase. You can also check the status of your bid by logging into your account.
In the event of a tie, the earliest bid received will be the winning bid. This applies to both absentee and live bids.
You can view detailed images and descriptions of each watch on our website. Additionally, we offer virtual viewings upon request for a closer look.
All watches are sold “as is” unless otherwise specified. We provide detailed descriptions and condition reports, but we recommend that bidders review all information carefully before bidding.
All bids are legally binding. If you win an auction, you are obligated to complete the purchase. Failure to do so may result in penalties and suspension from future auctions.
You can pay using various methods such as bank transfers, credit/debit cards, and other secure payment options. Detailed payment instructions will be provided after the auction.
Yes, once your payment is processed and the watch is shipped, you will receive a tracking number to monitor the shipment’s progress.
If there is a discrepancy with your purchase, please contact our customer service team immediately. We will investigate and work towards a satisfactory resolution.
If there is a discrepancy with your purchase, please contact our customer service team immediately. We will investigate and work towards a satisfactory resolution.
International buyers are responsible for any import duties, taxes, and customs fees applicable in their country. Please check with your local customs office for details.
To increase your chances, set a maximum bid higher than the starting price, use the absentee bidding option, and stay active during the live auction to respond to competing bids quickly.
Yes, you can set a maximum bid amount. The system will automatically place bids on your behalf up to your maximum limit, ensuring you stay competitive without constantly monitoring the auction.
Disputes are resolved according to our auction terms and conditions. If you have a dispute, contact our support team for assistance.
Starting prices vary based on the watch’s appraisal value and other factors. Each watch listing includes its starting price and other relevant details.
Refunds are generally not available unless there is a significant discrepancy between the watch description and its actual condition. Please review all information carefully before bidding.
Yes, bidder identities are confidential. Only the auctioneer has access to bidder information, ensuring privacy and security.
We provide detailed condition reports and high-resolution images for each watch. If you have specific questions, our team can provide additional information upon request.
We provide detailed condition reports and high-resolution images for each watch. If you have specific questions, our team can provide additional information upon request.
Bids cannot be retracted once placed. Please ensure you review your bid amount and confirm your intent before submitting a bid.
You typically have 7-10 days to complete the payment after winning an auction. Specific payment deadlines will be included in the post-auction instructions.
Failure to pay for a won auction item may result in penalties, suspension from future auctions, and legal action. It is crucial to honor your bid commitment.
You can update your account information by logging into your account and navigating to the account settings section. Here you can update your personal details, payment information, and preferences.
Yes, you can set alerts for upcoming auctions and specific watch models. This feature ensures you are notified when items of interest are available for bidding.
All watches are thoroughly vetted by our team of experts. We provide authenticity guarantees and detailed provenance information for each watch listed.
The reserve price is the minimum amount the seller is willing to accept for the item. The starting bid is the amount at which the auction begins. The reserve price may be higher than the starting bid.
Items labeled as 'coming soon' are those scheduled for future auctions, while 'live' items are currently open for bidding in ongoing auctions.
Yes, you can set alerts for upcoming auctions or specific watches by subscribing to notifications on the platform or marking items as favorites to receive updates.
To ensure a successful bid, consider setting your maximum bid amount beforehand and staying active during the last minutes of the auction to respond to competing bids promptly.
You can track the status of your bids by logging into your account and viewing the 'My Bids' section, which provides an overview of your active bids in multiple auctions.
Age must be 21 years old, credit card have sufficient credit limit of 6% or RM600 for each bid as biding premium.
Please refer to your Auction tutorials, FAQs, and customer support for assistance if you are a new bidder. You can also seek guidance from customer service representatives.
International participation is typically allowed, but make sure to comply with any international bidding laws and regulations. Shipping costs and customs duties may apply.
The start bid price is agreed by the seller as the minimum acceptable bid. Watch Unify will disclose the start bid price before bidding begins.
Contact customer support to report any disputes or complaints during the auction process. They will guide you through the resolution process.
Watch Unify is an online auction platform where buyers can bid on and purchase used luxury watches from various consignors.
Auctions are scheduled regularly. Check our website or subscribe to notifications for upcoming auction dates.
The terms and conditions can be found on the Watch Unify website under the "Terms and Conditions" section.
