Frequently Asked Questions
Yes, we provide comprehensive servicing and maintenance for luxury watches.
We specialize in servicing mechanical and quartz movement luxury watches.
We recommend servicing mechanical watches every 3-5 years to ensure optimal performance and longevity.
Yes, contact us with your watch details for a detailed service cost estimation.
The turnaround time varies depending on the extent of the service or repair needed. Contact us for estimated timelines.
Yes, we provide updates on the repair progress upon request. You can also inquire about the status at any time.
We accept cash, credit/debit cards, and bank transfers. Payment is due upon confirmation of the watch service. We will start servicing once payment received.
Our servicing includes disassembly, cleaning, lubrication, adjustment, and reassembly of your watch.
Yes, we only use genuine manufacturer parts for repair.
Our watch repair service comes with a warranty of 12 months which ONLY applies to complete overhauls and is subject to terms and conditions. Mechanical watches have a 12-month warranty, and quartz watches have a 6-month warranty.
Yes, we specialize in repairing water-damaged watches by cleaning, replacing damaged components, and ensuring water resistance.
Yes, we replace watch batteries for both quartz and electronic watches using high-quality batteries and proper tools.
Yes, we provide repair and replacement services for damaged or broken crowns, stems, and other watch components.
Depending on the service required, we may offer expedited options. Contact us for availability and additional charges.
You can inquire about your watch repair status by contacting us directly or through our online tracking system, available upon request.
Yes, we offer detailed estimates outlining repair costs and timelines before starting any work on your watch.
Signs include inaccurate timekeeping, reduced power reserve, condensation under the crystal, or visible dirt inside the watch.
Service costs vary based on the brand, model, and condition of the watch. We provide detailed estimates after assessing your watch.
We service a variety of luxury and mainstream watch brands. Contact us with your watch details for specific brand inquiries.
Yes, we offer professional polishing and refinishing services to restore the appearance of your watch case and bracelet.
Yes, we provide a selection of replacement watch straps and bracelets in various materials and styles to suit your preferences.
A complete overhaul involves disassembling the movement, cleaning, replacing worn parts, lubricating, adjusting, and reassembling the watch.
A complete overhaul involves disassembling the movement, cleaning, replacing worn parts, lubricating, adjusting, and reassembling the watch.
Yes, we can regulate the accuracy of your watch by adjusting the movement to ensure precise timekeeping.
Yes, we conduct pressure testing to verify and maintain the water resistance of watches after servicing or battery replacement.
Keep your watch clean and avoid exposure to extreme temperatures or magnetic fields. Regularly wind mechanical watches if worn infrequently.
Yes, we specialize in restoring vintage and heirloom watches, preserving their historical value and functionality.
We conduct timekeeping tests, pressure tests (for water resistance), and functionality tests to ensure your watch meets performance standards.
Cleaning services include exterior polishing, ultrasonic cleaning of the case and bracelet, and thorough inspection for dirt or debris.
Yes, we can customize maintenance plans tailored to your watch’s needs, ensuring it remains in optimal condition year-round.
Feel free to contact our service team at +6016-3639356 or email us at cs@watchunify.com. We're happy to assist with any inquiries you have regarding servicing, maintenance, or repairs of your luxury watch.
