How it Works | Frequently Asked Questions

What is 2FA, and how does it enhance the security of my Watch Unify account?

2FA, or Second-Factor Authentication, was implemented to bolster the security of your Watch Unify account. It requires the verification of either your Login Email or Login Mobile, or both for increased security. This additional layer of protection applies when logging in through online platforms such as the website, the Watch Unify mobile app, and other interfaces.

Why is a One-Time Password (OTP) necessary for certain actions on my Watch Unify account?

The OTP is a security measure designed to safeguard all members against online fraud. It serves as a secure means of authenticating that the member initiating a profile update or online transaction is the rightful owner of the Watch Unify account. Members can enter the verification code received via email or SMS to validate the profile update or online transaction.

Can I choose not to use 2FA *(Two-Factor Authentication) for my Watch Unify account?

No, the 2FA process is mandatory to ensure the security of your Watch Unify account and the confidentiality of the information stored within.

How can I update the Login Email or Mobile number associated with 2FA?

Members can visit the Watch Unify website to modify the Login Email or Mobile used for 2FA. Alternatively, contact Watch Unify Member Services for further assistance.

I've requested a verification code multiple times but haven't received one. What should I do?

If you've requested an OTP via SMS, there may be a delay due to a weak mobile connection. For email-based OTPs, check your spam/junk folder. If issues persist, contact Watch Unify Member Services for additional support.

I've exceeded the maximum attempts for requesting a verification code. What should I do?

For security reasons, the maximum number of attempts on the website and mobile app is limited to 5 times each per day. If you encounter issues, reach out to Watch Unify Member Services for assistance.